Cireson Apps Library

• SCSM Web Console

  Manage day-to-day operations from any browser, tablet, or mobile device. Easily access all Incidents, Service Requests, Change Requests, CMDB, and Reports on the go.

• SCSM Asset Management

  Control your IT Assets from the technical, organizational, and financial perspective through their entire lifecycle.

• SCSM My Work Items

  Manage all your Incidents, Problems, Service Requests, Activities, Changes, and Releases within a single view.

• SCSM Group Assign

  True support group membership between analysts and groups

• SCSM Preview Pane

  Clean, crisp, and re-written Preview Pane for all Work Items

• SCSM Tier Watcher

  Receive Outlook style pop-up notifications when Work Items are assigned whether or not the Console is installed.

• SCSM Change Calendar

  Calendar to visualize all scheduled Change Requests within a single view.

• SCSM Notify Analyst

  Easily set e-mail notifications to Analysts and their associated Support Groups when Work Items are assigned.

• SCSM Risk Calculator

  Automatically calculate and measure risk of the Change Request following business logic.

• SCSM Asset Import

  Import CSV files from any source and on scheduled intervals without needing to understand XML code.

• SCSM Affected User

  Gather initial information from the customer first to help make informed decisions on opening an Incident or Service Request.

• SCSM Customizations

  Need to customize SCSM? Add a required field, change the layout of a form, integrate into 3rd party applications?

• SCSM Calendar Sync

  Any scheduled Work Item will create an Outlook meeting request or task to ensure nothing is missed

• SCSM Auto Close app *********** Free ***********

  *Free App* Easily set how many days an Incident, Service Request, Change, etc. should be closed.

• SCSM Notify Analyst *********** Free ***********

  Easily set e-mail notifications to Analysts when Work Items are assigned or re-assigned.